Refund and Returns Policy
Effective Date: 20/12/2024
Thank you for shopping at SMART PLANNER CO. We strive to ensure our customers are satisfied with their purchases. Please read our refund and returns policy carefully to understand your rights.
1. Refund Policy
Due to the digital nature of our products, all sales are final. Once a digital planner has been downloaded, it cannot be returned, refunded, or exchanged.
Exceptions to the Policy:
- If you encounter technical issues or did not receive your download link, please contact our support team at contact@smartplanner.space. We will work to resolve the issue promptly.
2. Eligibility for Refund
Refunds may be granted in the following cases:
- You were charged incorrectly (e.g., duplicate payment).
- You did not receive the download link, and the issue cannot be resolved by our team.
Note: Refunds will not be provided if the product has already been successfully downloaded or used.
3. Process for Requesting a Refund
If you believe you are eligible for a refund, follow these steps:
- Contact us at contact@smartplanner.space with your order number and a detailed explanation of the issue.
- Our team will review your request within 3-5 business days and inform you of the resolution.
4. Customer Support
For any issues or questions about your purchase, feel free to contact us:
- Email: contact@smartplanner.space
- Phone: +1 (201) 620 9095
5. Changes to This Policy
We reserve the right to update or modify this policy at any time. Changes will be posted on this page with the updated effective date.
Contact Us
If you have any further questions or concerns about this policy, please reach out to us at contact@smartplanner.space.